Shipping Policy

Last Updated: [09.25.26]

Thank you for shopping with Ovara. This Shipping Policy explains how we process, fulfill, and deliver orders placed through our website.

By placing an order with us, you agree to the terms outlined below.

Shipping Availability

Ovara currently ships to addresses within the United States only. International shipping is not available at this time

1. Order Processing

All orders are subject to product availability and payment verification.

Orders are typically processed within 1–5 business days after payment has been successfully received.

Please note:

Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high demand, processing times may be slightly longer.
Customers will receive an order confirmation email after purchase.

2. Shipping Times

Because many of our products are fulfilled directly by trusted suppliers and shipping partners, delivery times may vary depending on the destination and product availability.

Estimated Delivery Times

United States

7–15 business days

Please note that these timeframes are estimates and are not guaranteed.

Delivery times may be affected by:

Customs processing
Carrier delays
Weather conditions
Peak holiday seasons
Supply chain disruptions
Incorrect shipping information provided by customers

3. Shipping Costs

Shipping fees, if applicable, will be displayed during checkout before your order is finalized.

We may periodically offer:

Free shipping promotions
Discounted shipping offers
Special shipping rates

Such promotions are subject to change without notice.

4. Order Tracking

When available, tracking information will be provided via email once your order has been shipped.

Please allow several business days for tracking updates to appear in the carrier's system.

In some cases, tracking information may experience temporary delays while packages are in transit.

5. Multiple Shipments

Because we work with multiple suppliers and fulfillment partners, items purchased in the same order may arrive separately.

This means:

Products may ship from different locations.
Packages may arrive on different dates.
Separate tracking numbers may be provided.

Customers will not be charged additional shipping fees solely because an order is split into multiple shipments.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

Shipping delays may occur.
Additional shipping fees may apply.
Refund eligibility may be limited.

If you notice an error in your shipping information, please contact us as soon as possible at:

Email: infogrovenix@gmail.com

We cannot guarantee address changes once an order has entered processing.

7. Lost, Delayed, or Stolen Packages

If your package appears lost or significantly delayed, please contact us and we will work with the shipping carrier to investigate the issue.

Ovara is not responsible for:

Delays caused by shipping carriers
Customs delays
Weather-related disruptions
Theft occurring after a package has been marked as delivered

Customers should ensure packages can be safely received at the shipping address provided.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the damage
Clear photographs of the product and packaging

Email: infogrovenix@gmail.com

We will review the claim and determine an appropriate resolution, which may include a replacement or refund.

9. Shipping Restrictions

We reserve the right to limit or refuse shipments to certain regions, addresses, or jurisdictions where delivery is unavailable, prohibited, or impractical.

If we are unable to fulfill your order, you will be notified and any payment received will be refunded.

10. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Ovara
Los Angeles, CA. U.S.A.
Email: infogrovenix@gmail.com

We strive to respond to customer inquiries within 1–2 business days.