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Refund Policy

Last Updated: [11.25.25]

 

Refund & Return Policy

 

At Ovara, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

 

Please read this Refund & Return Policy carefully before making a purchase.

 

1. Return Eligibility

 

We accept returns on eligible items within 30 days of delivery.

 

To qualify for a return, the item must:

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  • Be unused and in its original condition

  • Be returned in its original packaging

  • Include all original accessories, manuals, and components (if applicable)

  • Not be listed as a non-returnable item

 

We reserve the right to refuse returns that do not meet these conditions.

 

2. Non-Returnable Items

 

The following items are generally not eligible for return:

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  • Personal care or hygiene products that have been opened or used

  • Intimate or sanitary goods

  • Customized or personalized products

  • Gift cards

  • Downloadable digital products

  • Clearance or final sale items

  • Products damaged due to misuse, neglect, or improper handling by the customer

 

If you are unsure whether your item qualifies for return, please contact us before initiating a return.

 

3. Damaged, Defective, or Incorrect Items

 

If your order arrives:

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  • Damaged

  • Defective

  • Incorrect

  • Missing parts

 

Please contact us within 7 days of delivery at:

 

Email: infogrovenix@gmail.com

 

To help us resolve the issue quickly, please include:

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  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging

 

Upon verification, we may offer:

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  • A replacement item

  • A refund

  • Store credit

  • Another appropriate resolution at our discretion

 

4. Return Process

 

To request a return:

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  1. Email infogrovenix@gmail.com with your order number and reason for return.

  2. Wait for return authorization and instructions.

  3. Ship the item back according to the provided instructions.

 

Returns sent without prior authorization may not be accepted.

 

Customers are responsible for securely packaging returned items to prevent damage during transit.

 

5. Return Shipping Costs

 

Unless the return is due to:

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  • A defective product

  • A damaged product

  • An incorrect item shipped by us

 

customers are responsible for return shipping costs.

 

Original shipping charges are non-refundable unless otherwise required by law.

 

6. Refunds

 

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

 

If approved:

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  • Refunds will be issued to the original payment method used for the purchase.

  • Processing times may vary depending on your payment provider.

 

Typically, approved refunds are processed within 5–10 business days after inspection.

 

7. Late or Missing Refunds

 

If you have not received your refund:

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  1. Check your bank account or payment provider.

  2. Contact your credit card company, as posting times may vary.

  3. Contact your bank for additional processing information.

 

If you have completed these steps and still have not received your refund, please contact us at:

 

infogrovenix@gmail.com

 

8. Order Cancellations

 

Orders may be canceled within 12 hours of purchase for a full refund.

 

Because many of our products are fulfilled through third-party suppliers, orders that have already entered processing, production, or shipment may no longer be eligible for cancellation.

 

If your order has already been processed, you may need to follow our return process after delivery.

 

9. Exchanges

 

We only replace items if they are:

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  • Defective

  • Damaged

  • Incorrectly shipped

 

To request an exchange, please contact us at:

 

infogrovenix@gmail.com

 

10. Refused Deliveries

 

If a package is refused by the customer or returned due to an incorrect shipping address provided by the customer, any refund may be reduced by:

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  • Return shipping fees

  • Carrier charges

  • Processing costs incurred during fulfillment

 

11. Chargebacks

 

We encourage customers to contact us directly before initiating a chargeback with their payment provider.

 

We are committed to resolving issues fairly and promptly whenever possible.

 

12. Contact Us

 

If you have any questions regarding this Refund & Return Policy, please contact us:

 

Ovara
Los Angeles, CA. U.S.A.
Email: infogrovenix@gmail.com

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We will do our best to respond to all inquiries within 1–2 business days.

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