Privacy Policy

Last Updated: [11.25.25]

1. Introduction

Welcome to Ovara. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with our services.

Business Information

Ovara
Los Angeles, CA. U.S.A.
Email: infogrovenix@gmail.com

By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

When you make a purchase, contact us, or subscribe to our communications, we may collect:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment information
Order details
Customer support communications

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referring website URLs
Website interaction data

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, remember preferences, and support marketing efforts.

For more information, see the "Cookies" section below.

3. How We Use Your Information

We use personal information for the following purposes:

Processing and fulfilling orders
Providing customer service and support
Managing payments and preventing fraud
Communicating regarding purchases and account activity
Improving our website, products, and services
Conducting analytics and performance monitoring
Sending promotional communications where legally permitted
Complying with legal obligations
Protecting our business and customers from fraudulent or unauthorized activity

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar privacy rights, we process personal data based on one or more of the following legal grounds:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent
Protection of vital interests
Establishment, exercise, or defense of legal claims

5. Payment Processing

Payments made through our website are processed by trusted third-party payment providers, including:

PayPal
Credit card payment processors integrated through Wix

We do not store complete payment card information on our servers. Payment information is processed securely by our payment service providers in accordance with applicable security standards and their respective privacy policies.

6. Dropshipping Suppliers and Order Fulfillment

As a dropshipping business, we share certain information with third-party suppliers and fulfillment partners to process and deliver customer orders.

The information shared may include:

Customer name
Shipping address
Contact information
Order details

These service providers are contractually required to use the information solely for order fulfillment and related services.

7. Third-Party Service Providers

We may share personal information with trusted third parties that help us operate our business, including:

Wix (website hosting and e-commerce platform)
Payment processors
Shipping and logistics providers
Dropshipping suppliers
Analytics providers
Marketing and advertising partners
Customer support providers
Fraud prevention and security services

These third parties may only process personal information as necessary to provide services on our behalf or as required by law.

8. Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies.

Cookies help us:

Operate and secure the website
Remember user preferences
Improve website performance
Analyze visitor behavior
Deliver relevant advertising and marketing

Types of cookies we may use include:

Essential Cookies

Necessary for website functionality and security.

Analytics Cookies

Help us understand how visitors interact with our website.

Functional Cookies

Remember user settings and preferences.

Marketing Cookies

Used to measure advertising performance and personalize marketing content.

Where required by law, we obtain consent before placing non-essential cookies on your device.

You may control cookies through your browser settings or applicable cookie consent tools.

9. Data Retention

We retain personal information only for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Complete transactions
Comply with legal obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of.

10. International Data Transfers

Because we operate in the United States and use service providers located in multiple countries, your personal information may be transferred to, processed, or stored outside your country of residence.

Where required by applicable law, we implement appropriate safeguards for international transfers, including:

Standard Contractual Clauses (SCCs)
Adequacy decisions
Other legally recognized transfer mechanisms

By using our services, you acknowledge that your information may be transferred internationally in accordance with this Privacy Policy.

11. Your GDPR Rights

If GDPR or similar privacy laws apply to you, you may have the following rights:

Right of Access

Request a copy of the personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your personal data under certain circumstances.

Right to Restrict Processing

Request limitation of how we process your information.

Right to Data Portability

Receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object

Object to processing based on legitimate interests or direct marketing.

Right to Withdraw Consent

Withdraw consent at any time where processing relies on consent.

Rights Related to Automated Decision-Making

Request human review of decisions made solely by automated means where legally applicable.

To exercise any of these rights, please contact us at:

Email: infogrovenix@gmail.com

We may request verification of your identity before responding to your request.

12. Children's Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to delete the information promptly.

13. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

14. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of third-party sites. We encourage users to review the privacy policies of any third-party websites they visit.

15. Right to Lodge a Complaint

If you believe your personal information has been processed unlawfully or your privacy rights have been violated, you have the right to lodge a complaint with your local data protection authority or supervisory authority.

For individuals in the European Economic Area (EEA), you may contact the supervisory authority in your country of residence, place of work, or location of the alleged infringement.

We encourage you to contact us first so we can attempt to resolve your concerns directly.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of our website following the posting of changes constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: